D. David Dugan

Senior Management Professional

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Experience

READING CRANE & ENGINEERING, Reading, PA
2010-Present
President and General Manager
Broad responsibility for providing leadership to the growth and quality of the business. Responsible for all functional areas of the company. Key successes include:

  • Developed corporate infrastructure to support company growth and stability
  • Defined sales and business metrics enhancing efficiency and profitability
  • Set company strategy and vision drastically improving corporate culture
  • Initiated safety and training programs guaranteeing best in class performance
  • Expanded business geography by 30% increasing company effectiveness and market share
  • Defined and executed plans to improve company ERP system
  • Deployed CRM solution dramatically enhancing the sales team and its processes

 

PROSIGN COMPANY, Downingtown, PA
2006-2010
General Manager / IT Director
ProSign Company is a project management and custom manufacturing company servicing clients internationally, specializing in brand reimaging. Direct all aspects of this mid-level company. Manage 12 department heads who in turn manage a staff of 90+. Generate all company goals and plan their execution. Develop new products, enabling the continued growth of the company. Resolve high-level business issues affecting the company's bottom line. Responsible for financial stability, P&L, and budgets for entire enterprise.

  • Increased sales by 70% over a three year period
  • Initiated Project Management Office (PMO) expansion and enhancement, enforcing industry recognized procedures
  • Developed IT department and overall company structure using Business Process Management techniques
  • Improved production capacity and efficiency using the Lean Six Sigma methodology
  • Leveraged COBIT and Val IT frameworks to guide assessments and governance, resulting in a streamlined and cost effective IT infrastructure
  • Communicate with high-level clients, translating their requirements to the engineering group
  • Implemented multiple cost-cutting processes and procedures, increasing profits by 60%
  • Utilized Agile software development methodology to enhance the SDLC of in house applications, including custom ERP package
  • Designed information technology security policies and procedures for local and remote users, insuring data integrity
  • Established leading edge technological solutions, setting industry standards and dramatically enhancing company's credibility, image and competitiveness
  • Negotiated multimillion dollar contracts with industry-leading clientele, boosting company sales
  • Strengthened company position in it's key market, increasing market share by 10%

 

DD&C INFORMATION TECHNOLOGY CONSULTANTS, Swarthmore, PA
2001-2006
President / Owner
Founded company providing hardware, software and consulting expertise to the business community.  Produced many applications for multiple industries.  Delivered expert IT consulting services to a growing market.  Expanded business model to include emerging technologies, and to service the New York / Philadelphia corridor.

  • Performed CIO functions in an outsourced capacity, allowing clients to operate in a cost-effective manner
  • Responsible for IT budgets exceeding $1.5M annually
  • Directed diverse staff of over 20 IT professionals across multiple organizations
  • Streamlined various companies’ IT systems, significantly reducing their overall expense
  • Served as exclusive regional installer for one of the top 3 computer manufacturers in the world
  • Launched ground-breaking eCommerce technology, enabling client’s unique product line to succeed
  • Developed innovative materials management system, integrating multiple tier 1 distributors with manufacturing
  • Managed hardware sales, service and support for diverse clientele, adhering to strict specifications

 

SWISS FARM STORES, Broomall, PA
1989-2001
Regional Manager (1997-2001)
Managed all day-to-day activities for multiple locations of this 10-store chain.  Budgeted labor and marketed products to diverse communities.  Reported on sales and business activities during quarterly meetings.

  • Systematized inventory and sales tracking procedures, reducing waste and overhead up to 50%
  • Trained 70% of all store managers
  • Served in an advisory capacity to Director of Operations, enabling him to be more productive and successful
  • Initiated assistant manager program, making the company far more efficient and productive

Store Manager (1989-1997)
Directed daily financial operations of store.  Supervised deliveries of product to satisfy changing customer requirements.  Maintained high level of customer service and satisfaction.

  • Managed 5 stores over an 8 year period, significantly improving each store's performance
  • Increased all store sales by implementing innovative point-of-purchase marketing techniques 
  • Trained dozens of employees on implementing proper store procedures, increasing customer traffic and enhancing company profitability